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We are a team skilled in developing, administrating and configuring ServiceNow to your needs.

Team

Avatar: Avatar: Patrick Schulteis

Patrick Schulteis, BSc BA

The purpose of ServiceNow is to control complexity, not to create it.
Avatar: Avatar: David Stutter

David Stutter, BSc

ServiceNow is simple. It just takes an expert to understand its simplicity.
Avatar: Avatar: Sebastian Sommerauer

Sebastian Sommerauer

Talk is cheap. Show me the code!

Synergy


Everyone has different strengths - so do we!
By teaming up we are able to cover a broad landscape of ServiceNow's product portfolio.
Here are just a few examples of how we work together and complement each other.

Patrick David Sebastian

IT Service Management (ITSM)

Incident Management, Problem Management, Knowledge Management, Change and Release Management, ...

IT Business Management (ITBM)

Demand Management, Test Management, Agile Development, Request Management, Project Portfolio Management, ...

Customer Service Management (CSM)

Case and Major Issue Management, Self-Service Management, Service Portal, Reports & Dashboards, ...

Now Platform App Engine

Flow Designer, Performance Analytics, Application Development, Automated Test Framework, ...

Further Skills

Configuration

ServiceNow ships with a lot of workflows and best practices out of the box. Leveraging the power of these modules to the fullest leads to efficient usage and fast releases of new and well-proven functionalities for your core users. Moreover, it takes off the burden of writing long and cumbersome documentation by simply pointing users to ServiceNow's detailed documentation instead. Whenever possible we try to adapt workflows to ServiceNow's ITIL based process implementations rather than forcing the current way of work into ServiceNow. Following these simple guidelines also ensures seamless and effortless version upgrades.

Development

Even when trying to stick to the defaults as much as possible we know that there are times where creating custom functionality is necessary and adequate. Luckily, all of us have a strong developer background with different focus areas like web development and classic software engineering. It doesn't matter if it comes down to creating custom UI Pages, Service Portal widgets, implementing Script Includes or writing custom applications. We know how to write reusable and generic code!

Administration

Once implementation is finished questions concerning quality assurance, administration and maintenance arise naturally. By making customizations configurable administrative tasks can be reduced to a minimum. Efforts for changes and upgrades in the future can further be reduced by using ServiceNow's Test Management and the Automated Test Framework (ATF). We as a team, hold a couple of ServiceNow's certifications making us perfect candidates to keep on maintaining your instances:

  • Agile Development and Test Management
  • Automated Test Framework
  • Flow Designer
  • Integration Hub
  • Performance Analytics
  • ...

Remote Work

ServiceNow is a Platform as a Service (PaaS) empowering people to work from wherever they feel home. We embrace this important step towards digitalization by mainly focusing on working remotely. However, that doesn't mean that we wouldn't be happy about being welcomed at your office!

Minimum Viable Product

Time is a valuable asset. From our experience going through multiple but smaller iterations is much more efficient than sitting in workshops for hours trying to build a monster of an application. Focusing on a Minimum Viable Product (MVP) first has become one of our key concepts from which we then can take on the journey further down the road.

Team Setup

We are freelancers, friends and co-workers. We like working together but we also enjoy being separate now and then. Together with you we take a look at your requirements and decide who fits best taking over your project. It can be one member, two members or the whole crew if necessary.

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