A Pattern for Log Management
ServiceNow's out of the box server side logging is often cumbersome to use. We have developed a pattern to improve the effectiveness of logging.
GlideEncrypter to the Rescue!
ServiceNow handles passwords in the Password field type. For encoding/decoding some help of the GlideEncrypter is needed.
Organizing Numbered Choice Values
Good code is self-explanatory. Handling choice values based on numbers needs some extra effort to achieve this goal.
Code Organization in ServiceNow
Organizing your code in ServiceNow can be quite challenging. We have compiled a few of the approaches we use to manage the complexity.